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PDW 2006 WorkshopsThe Web version of our program supersedes the printed material. Please note that the program is subject to change at any time in response to cancellations or additions. The program material for the conference is published in the language in which it will be presented. W1 (English) - Stepping More Skillfully into Difficult ConversationsWednesday, May 24, 2006 / Mercredi le 24 mai 2006 Valerie Clements | ExCo2-Executive Coaching in the Power of Two Session DescriptionIn this workshop participants will develop a better understanding of why they experience some kinds of conversations as challenging and they will acquire knowledge and skills, which will enable them to approach these conversations with more courage. They will:
The format will ensure maximum engagement and a more light-hearted experience of difficult conversation to take back to the office. Speaker BiographyIn addition to her coaching experience, Valerie Clements has over 25 years of practical experience in policy, strategic planning and management, which supports her commitment to coaching excellence in support of others' goal achievement and competency development. Before establishing ExCo2-Executive Coaching in the Power of Two in January 2002, she was the Director General, Strategy and Coordination, Strategic Policy, Human Resources Development Canada (HRDC). She has held positions as an executive and economist in various organizations, including: HRDC, Finance Canada, Industry Canada, and a Minister's Office. For the past 4 years, Valerie has been working as a professional coach supporting executives and managers in the public and private sectors. W2 (English) - To Survive: Harvest the Corporate KnowledgeWednesday, May 24, 2006 / Mercredi le 24 mai 2006 Bernard Hudon | OLIVUS Incorporated Session DescriptionOver the next 10 years, the public sector will face an unprecedented loss of critical (implicit) knowledge and it will be hit twice: by growing number of managers and senior management staff retiring and exiting from the workforce, and by the shrinking pool of qualified younger workers. Plans urgently need to be put in place to harness critical knowledge by: 1) recognizing and quantifying what is implicit 2) organizing and presenting it in a manner that makes it more reality available. This workshop is the starting point in harvesting this knowledge before it leaves the door. Speaker BiographyBernard Hudon brings to the training field 20 years of management experience from the private and public sectors. In addition, he has served as Director for non-profit organizations in the training and development area and has taught in the Business Management programs at the college level. His area of expertise is in "Essential Skills Development". Courses include but are not limited to: Harvesting Corporate Knowledge, Visionary Leadership, Empowering Gen-X and Gen-Y, Delivering Successful Projects, Developing Team Communication, and Win-Win Negotiation, to name a few. Bernard utilizes the latest multimedia tools as well as adult learning principles in his training sessions. Clients and participants agree, his sense of humor, creative approach, dynamic style and visual aids, enhance skills development. W3 (English) - Mobile Messaging - Changing the Way We WorkWednesday, May 24, 2006 / Mercredi le 24 mai 2006 Richard Claus | IT Pro Advisor, Microsoft Canada Session DescriptionJoin Rick Claus, Microsoft IT Pro Advisor (and mobile worker), will share with you how the mobile / remote workplace has become a reality. You will learn about the Pros and Cons of remote connectivity, its impact on your personal and professional life and the architectural pieces required to create the infrastructure. The session will cover both technical and strategic pieces to the mobile worker puzzle including:
Speaker BiographyRichard Claus is a bilingual IT Pro Advisor working for Microsoft Canada. Based in Ottawa, Ontario, Rick focuses on engaging "the IT Pro community" by establishing relationships and giving support to various IT Pro focused initiatives. He is very excited to have this opportunity to reach out and share his passion for Microsoft technology with the Canadian IT Professional community. Prior to joining Microsoft, Rick worked as an Enterprise Architect. His previous design experience includes Active Directory implementations and migrations, highly available Exchange messaging solutions, and overall systems management using SMS 2003. Besides design and consulting work, Rick brings over 14 years of IT experience, ranging from front line "in the trenches" admin duties, to training / mentoring / facilitating individuals and teams on how to use Microsoft technologies more effectively in their organizations. Rick is an integral part of the Microsoft team which drives awareness, education and training through special events. In addition to planning and delivering these events, his group directly engages with Canada's professional communities, including IT managers, infrastructure specialists and architects, systems integrators, independent software vendors (ISVs) and community leaders. Rick has his hands full on the home front. He helps his wife Kelli raise their son and twin girls. That being said, there isn't much time left for any other leisure activities! Before having kids, he used to enjoy getting down and dirty with his off-road mountain bike while training for multi stage Adventure Races, or just playing in the dirt. Nowadays his biking has been limited to office commutes on designated bike paths or going for adventures while towing a bike trailer or two. W4 (English) - Windows Server 2003 R2 Security EnhancementsWednesday, May 24, 2006 / Mercredi le 24 mai 2006 Kim Frank | CTE Solutions Session DescriptionBuilding upon the increased security and reliability provided by Windows Server 2003 Service Pack 1 (SP1), Windows Server 2003 R2 extends connectivity and control to local and remote resources. It provides a scalable security-enhanced Web platform and enables new scenarios including simplified branch server management, improved identity and access management as well as a more efficient storage management. This workshop will look at these new features and how organizations can benefit from reduced costs and increased efficiencies gained through enhanced management and control over resources across the enterprise. Speaker BiographyKim Frank is a co-founder and Senior Microsoft Instructor with CTE Solutions, one of the area's top Microsoft Learning partners. He has more than 15 years experience in the IT field and specializes in Windows 2003, Active Directory, Windows XP, Security and Exchange. Kim's busy teaching schedule is complemented by consulting assignments and he has been a Technical Editor on several books. Last year, Kim Frank was selected to represent Microsoft at TechEd 2005 which is Microsoft's largest annual conference for providing IT professionals with technical training. W5 (English) - Listen in ColourWednesday, May 24, 2006 / Mercredi le 24 mai 2006 Julie Francisco | Professional Facilitator, Your Leadership Works Session DescriptionDid you know the 85% of the problems people experience in business are inter-personal? They are rooted in relationships (or lack thereof). In order to navigate the turbulent oceans of IT and government, as well as personal and family situations come and learn how to:
Listen in Colour is built on the Insights Discovery Systems and is experience in nature giving participants practical examples for working more effectively with others at all levels of the organization. This experience is fun, interactive and leaves participants with a language, framework and strategies for understanding themselves and others which they can put into practice immediately. Speaker BiographyJulie Francisco is known across Canada as a sought-after consultant to a wide range of government and corporate clients. Julie is recognized as an expert in communication, leadership development, performance enhancement and team building. Clients appreciate her as an amazing "catalyst' whose positive, powerful approach inspires them toward unexpected individual and organizational achievement. She has worked extensively in the IT environment in the areas of team building and change management. Julie is well versed in the challenges IT professionals encounter on a daily basis as they deal with constant change in the IT environment and government and develops and delivers programs to meet their particular needs. W6 (English) - I'm No Good with Names … But I Never Forget a Face!Wednesday, May 24, 2006 / Mercredi le 24 mai 2006 Bob Gray | Certified Speaking Professional WorkbookAny individual who will be participating in this workshop is asked to print a copy of the workbook prior to attending the conference. Click here for a copy in PDF format. Session DescriptionBack by popular demand - Memory's Best Kept Secret Master Program 3 ½ Hour Fun Interactive Workshop. If you enjoyed Bob's keynote presentation at the PDW 2005 Members Only Dinner, you won't want to miss this workshop! In this half-day workshop Bob will introduce the group to four major memory systems. Expanding on his ninety-minute keynote, he will introduce them to the Peg System and Memory's Best Kept Secret, The Phonetic Index. The Peg System gives the student the ability to memorize schedules, calendars, meetings, feature lists and rules and regulations. It is one of the easiest time savers you'll ever learn. The Phonetic Index, which is often considered to be the single most powerful memory system ever devised, was developed over three hundred years ago. Yet, until now, has been known by only a handful of scholars and experts. Bob retrieved the Phonetic Index from history's dustbin, revamped it, and made it directly applicable for today's business leaders. This system gives the user the ability to recall the biggest stumper of them all - numerical information. On a basic level, the Phonetic Index makes the memorization of phone numbers and serial numbers as easy as smiling. Using it in conjunction with some of Bob's other techniques, it becomes a valuable resource, allowing the student to recall deep banks of information. As an example of this, Bob demonstrates how he himself has memorized the capitals, population and square mileage of every nation on earth, as well as the major world events for every year of the twentieth century. In the workshops, groups never fail to amaze themselves by memorizing, both forwards and in reverse, a randomly generated thirty-digit number. It is an exercise that shows the incredible, untapped potential in each of us. Speaker BiographyThe Memory Coach - Bob Gray immigrated to Canada from England in 1979 as an entertainer. He immigrated under a unique condition … he had to prove he wasn't taking a job from a Canadian. He wasn't, in fact bob wasn't taking a job from anyone else in the world. He was uniquely qualified for the job. He would be demonstrating on stage some unique talents that netted him a place in the 'Guinness Book of World Records.' After demonstrating these abilities to an amazed immigration official, his passport was stamped and he became a Canadian. For the next several years he traveled North America demonstrating his incredible memory and unique abilities, working comedy clubs, Universities and Colleges. Then he switched careers and entered the fitness industry. Using his memory techniques he never forgot a client's name, he remembered their individual fitness goals, interests, hobbies and even the names of their spouse's and children. Consequently he quickly became the top salesperson winning every individual sales contest the company offered. He was promoted through the ranks from salesperson to ultimately becoming a partner in the company. While in the fitness industry he was asked to share his techniques at a national fitness convention, it was an instant success. Since that time he has developed a series of hilarious sales oriented and self improvement keynotes and workshops including 'The Turbo Charged Brain', "I'm No Good With Names … But I Never Forget a Face!", '181 Minutes to Total Recall' and 'The Master Program'. Besides his many television appearances, (including 'Ripley's Believe It Or Not', The NBC Today Show and Regis) Bob has taught and entertained groups of between 20 and 2500 people on four continents. W7 (English) - Business without Borders: Managing an Effective Virtual TeamWednesday, May 24, 2006 / Mercredi le 24 mai 2006 Claire Sookman | Principal, Virtual Team Builders WorkbookAny individual who will be participating in this workshop is asked to print a copy of the workbook prior to attending the conference. Click here for a copy in PDF format. Session DescriptionWorking in virtual teams presents multiple challenges. Distance, cultural differences and dependence on communication technology make global business complicated. An understanding of behavior, communication and behavioral norms is especially important in a virtual team, where creating an atmosphere of trust can be difficult to achieve. This workshop focuses on creating the ideal virtual team environment. Doing so necessitates an examination of key communication issues including, managing expectations, understanding yourself and others and establishing the skills needed to be an effective virtual team member. This session provides participants with practical solutions for interacting more effectively with each other. Speaker BiographyAs the driving force behind the training/consulting firm of Virtual Team Builders, Claire Sookman brings to the table over a decade's worth of corporate training experience, working with well over 2,000 Project Managers in the past three years alone. Specializing in virtual team building and communication strategies, Claire's company provides training, consulting, facilitation, and design. Her personalized, focused seminars have garnered numerous accolades, putting her services in high demand throughout North America. Some of her clients include: AT&T, Weyerhaeuser, Sabre, TD/Canada Trust, Siemen's, Manulife Financial, Provincial Government, Equant, Liberal Caucus Bureau of Ontario and the Insurance Board of Ontario. W8 (English) - The New Staffing Process - Get the Job YOU want! (A guide to successful interviews)Wednesday, May 24, 2006 / Mercredi le 24 mai 2006
Victoria Kay | Director, Public Service Staffing Modernization Project, Public Service Commission Session DescriptionThere are tips and tricks for each stage in the new staffing process. If you are thinking about applying to an advertised or unadvertised opportunity or are in the middle of a competitive process, this seminar is for you!
In addition to answering your questions on staffing, this seminar will have information about the new Public Service Modernization Act and the Organizational Readiness Office (ORO). Speakers BiographiesVictoria Kay is presently the Director of Policy and Program Requirements for the Public Service Staffing Modernization Project within the Public Service Commission. Victoria has significant experience providing advice and guidance to senior management on staffing, labour relations and other HR domains. As the senior HR advisor in Systems of HRDC for a number of years (including during Y2K), she designed, developed and implemented an HR plan for the stabilization of resources impacting more than 1600 employees as well as participating in hundreds of selection processes for IT professionals. More recently, she has been involved in the development and management of an e-recruitment system for the federal public service. Presently she is managing a team responsible for developing and implementing Web-based technology applications applicable for human resources programs under the new Public Service Employment Act (PSEA). To support the theory that a person will have many career changes over a life span, she has also been a marketing representative, a bank manager, a refugee resettlement officer and an employment counselor. Rocky Kreis has worked for the Federal Government for 30 years. He started his career in 1975 with HRDC, then known as Employment and Immigration Canada, in the Thunder Bay Computer Centre. From there, he moved on to the Winnipeg ITC as unit-record operator in 1976 and worked his way up to the Winnipeg ITC Director position. Rocky moved to Ottawa in 1998 to become Director of Operations Services in Systems Operations. He left Operations in 1999 to become Director of Technical Platforms within Systems Infrastructure Support. Before becoming the Director General of National Technical Services in July 2001, Rocky went to Public Works and Government Services Canada (PWGSC) for five months as part of the Information Management Information Technology (IMIT) Executive Development Program. Rocky joined Elections Canada in September of 2005, just in time for the start of the 39th general election. Rocky grew up in Atikokan, a small mining town outside of Thunder Bay. After high school he moved to Thunder Bay where he worked in shipyards, grain elevators and paper mills, doing manual labour until he joined the public service. Robert Charleau is currently the Director General of Income Security Programs, which includes Canada Pension Plan and Old Age Security within the Innovation and Information Technology Branch at Service Canada. Robert started his career in the government as a programmer in 1976 with Public Works and Government Services Canada (PWGSC) then called the Department of Supply and Services (DSS). He has been with Service Canada (formerly Social Development Canada (SDC, formerly HRDC, formerly…….well you get the picture) since 1977 and has gained valuable IT management experience in several positions within the Branch. Robert is very active in other initiatives such as leading a committee on Values and Ethics within his Branch. As well, he once held the position of President within the Association of Public Sector Information Professionals, better known as DPI. He is still heavily involved in DPI and manages the Partnerships and the Youth Advisory portfolios. John Rath-Wilson entered the public service in Calgary in 1981 as a reception and inquiry clerk with Employment and Immigration Canada. He occupied a number of positions within the Insurance Program before moving to Ottawa and Systems in 1984. Over the years in Systems Branch John participated in the development and piloting of new technology including Computer Based Training, self-service software, kiosk applications and Interactive Voice Response programs. In April 2000 John moved to the Canadian Centre for Management Development for a four year period where he was responsible for the Centre's IT organization. Returning to SDC/HRSD in April 2004, John became Director General of National Voice and Data Systems including IT Security. John accepted the position of Chief Technology Officer/Senior DG of Technical Services Directorate in April 2005. John has a Bachelor's degree from the University of Western Ontario (Political Science), is married with two children and enjoys hockey, skiing, biking and running. John also holds the position Vice President within the Association of Public Sector Information Professionals (DPI). Mr. Nikolas Florakas was appointed to the role of Director General of the Organizational Readiness Office (ORO) on October 11, 2005. Prior to this appointment he worked at Agriculture & Agri-Food Canada as the Director General of Information Management and Technology Services (1999 to 2005), Director General of Resource Management and Administration (1996 to 1999) and Director General of the Livestock Feed Board in Montreal (1990 to 1996). Mr. Florakas joined the Federal Public Service in 1990 following a distinguished career in the private sector. He served as Executive Vice-President of Ralston Purina Canada, Inc., and as President of Masterfeeds, a division of Maple Leaf Mills Ltd. Mr. Florakas' formal education consists of a Bachelor of Engineering degree from McGill University and an MBA from Concordia University in Montreal. In addition he has taught management courses at Concordia University. W9 (English) - IT Disaster PreventionWednesday, May 24, 2006 / Mercredi le 24 mai 2006 Presented in part by Armed Forces Communications and Electronics Association (AFCEA) www.afcea.ca/ottawa.htm Dale Windle | CBCP, PMP, ITIL, CEO, Decisive Technologies Inc. Decisive Technologies Inc. Session DescriptionThis interactive session will focus on the key principals of planning in advance to prevent IT disasters from happening. It will cover key elements of a successful planning process; how to develop business based IT resilience and recovery requirements; accepted industry standards and best practices and where and how to obtain training to enhance your IT disaster prevention planning. Speaker BiographyDale Windle is an accomplished professional with over 25 years experience in senior management. Dale holds certifications as Certified Business Continuity Professional (CBCP), from the Disaster Recovery Institute, Project Management Professional (PMP), from the Project Management Institute and ITIL Foundations Certification from Loyalist College. He is also an active member of the Storage Networking Industry Association (SNIA) - Data Management Forum. He has spent the past eight years actively engaged in business continuity and disaster recovery planning, project management, risk assessment and mitigation, providing consulting services to private and public sector clients in Canada and the USA. W10 (Français) - Est-ce que vos planètes sont bien alignées?Wednesday, May 24, 2006 / Mercredi le 24 mai 2006 Gilles Caron | Coach entrepreneur Description de la séanceÊtes-vous à la bonne place, au bon moment, en train de faire la bonne chose? Comment gérez-vous vos rêves et vos objectifs? Développez-vous les bonnes habiletés pour assurer votre réussite et celle de votre organisation? Quelle place donnez-vous à votre réseau et même à votre santé? Est-ce que faire ce que vous aimez est une utopie, un droit ou une obligation? Y avez-vous déjà réfléchi? Cet atelier intensif vous met au travail et vous fait revoir et appliquer des principes fondamentaux pour faire le pont entre votre situation actuelle et votre vision de la vie et de votre carrière. Biographie de conférencierAu cours de sa carrière de plus de 20 ans dans la fonction publique, Gilles Caron a passé l'essentiel de son temps dans des postes de direction à rebâtir des divisions, à revoir les missions, les objectifs et les processus organisationnels et à implanter des systèmes informatiques. Par la suite, il a bâti la firme " FSG Consultants ", spécialisée en gestion et en informatique, qui a connu beaucoup de succès. Son expérience et sa réflexion l'ont amené à écrire un livre, " The Sextant - A Guide to Success ", puis à offrir ses services comme " coach " en gestion et à donner des conférences et des ateliers. W11 (English) - Apollo 13: An ITIL Case ExperienceWednesday, May 24, 2006 / Mercredi le 24 mai 2006 Jane Hayllar Nelson | Director, Business Development, CA Canada Session DescriptionAn action-packed session where ITIL concepts and processes are experienced through simulation. The relevance of ITIL, the relationships between processes, and an awareness of the effectiveness of management & control, reporting and organization hit you like a rocket in this exciting simulation game. Take the typical project issues that an ITIL project will face in a 6 to 12 month deployment and condense them into half a day. Everyone's role is on the critical path. Please note: This workshop runs until 5pm and is limited in space. Only fifteen participants will assume the key roles of Mission Control. An additional 40 observers will have an interactive role providing their observations on the effectiveness of DPI's Mission Control team. Speaker BiographyJane Hayllar Nelson is the Director, Business Development for CA Canada. Ms. Nelson was responsible for bringing the Apollo 13 simulation game to Canada and is directly involved in the delivery of this exciting training game to more than 500 IT professionals and managers in the Canadian Public Sector. With senior management experience in both the private and public sectors, Ms. Nelson's knowledge of IT service management in both operational and administrative environments enables her to bring a unique view to the business of IT. Prior to joining CA, Ms. Nelson managed a number of complex projects involving process analysis, risk management, systems integration, and project planning and design. W12 (English) - I'm No Good with Names … But I Never Forget a Face!Wednesday, May 24, 2006 / Mercredi le 24 mai 2006 Bob Gray | Certified Speaking Professional WorkbookAny individual who will be participating in this workshop is asked to print a copy of the workbook prior to attending the conference. Click here for a copy in PDF format. Session DescriptionBack by popular demand - Memory's Best Kept Secret Master Program 3 ½ Hour Fun Interactive Workshop. If you enjoyed Bob's keynote presentation at the PDW 2005 Members Only Dinner, you won't want to miss this workshop! In this half-day workshop Bob will introduce the group to four major memory systems. Expanding on his ninety-minute keynote, he will introduce them to the Peg System and Memory's Best Kept Secret, The Phonetic Index. The Peg System gives the student the ability to memorize schedules, calendars, meetings, feature lists and rules and regulations. It is one of the easiest time savers you'll ever learn. The Phonetic Index, which is often considered to be the single most powerful memory system ever devised, was developed over three hundred years ago. Yet, until now, has been known by only a handful of scholars and experts. Bob retrieved the Phonetic Index from history's dustbin, revamped it, and made it directly applicable for today's business leaders. This system gives the user the ability to recall the biggest stumper of them all - numerical information. On a basic level, the Phonetic Index makes the memorization of phone numbers and serial numbers as easy as smiling. Using it in conjunction with some of Bob's other techniques, it becomes a valuable resource, allowing the student to recall deep banks of information. As an example of this, Bob demonstrates how he himself has memorized the capitals, population and square mileage of every nation on earth, as well as the major world events for every year of the twentieth century. In the workshops, groups never fail to amaze themselves by memorizing, both forwards and in reverse, a randomly generated thirty-digit number. It is an exercise that shows the incredible, untapped potential in each of us. Speaker BiographyThe Memory Coach - Bob Gray immigrated to Canada from England in 1979 as an entertainer. He immigrated under a unique condition … he had to prove he wasn't taking a job from a Canadian. He wasn't, in fact bob wasn't taking a job from anyone else in the world. He was uniquely qualified for the job. He would be demonstrating on stage some unique talents that netted him a place in the 'Guinness Book of World Records.' After demonstrating these abilities to an amazed immigration official, his passport was stamped and he became a Canadian. For the next several years he traveled North America demonstrating his incredible memory and unique abilities, working comedy clubs, Universities and Colleges. Then he switched careers and entered the fitness industry. Using his memory techniques he never forgot a client's name, he remembered their individual fitness goals, interests, hobbies and even the names of their spouse's and children. Consequently he quickly became the top salesperson winning every individual sales contest the company offered. He was promoted through the ranks from salesperson to ultimately becoming a partner in the company. While in the fitness industry he was asked to share his techniques at a national fitness convention, it was an instant success. Since that time he has developed a series of hilarious sales oriented and self improvement keynotes and workshops including 'The Turbo Charged Brain', "I'm No Good With Names … But I Never Forget a Face!", '181 Minutes to Total Recall' and 'The Master Program'. Besides his many television appearances, (including 'Ripley's Believe It Or Not', The NBC Today Show and Regis) Bob has taught and entertained groups of between 20 and 2500 people on four continents.
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