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Association of Public Sector Information Professionals

Developing Professionalism in Informatics

DPI Seminar - Design Thinking in Action

Date and Time

Thu, January 25, 2018 - 7:25 AM - Thu, January 25, 2018 - 9:45 AM

Location Details

Shaw Centre
Rooms 205/207, Second Floor

55 Colonel By Drive
Ottawa, ON K1N 9J2
Tel: 613-563-1984 or 1-800-450-0077


08:30 - 09:00 - Registration and Breakfast
09:00 - 10:30 - Speaker
10:30 - 10:45 - Q&A, Thank you and Wrap-up

Seminar Outline:

Design Thinking in Action

When executed properly, design thinking helps connect innovation to implementation – positively affecting the outcome of products, processes or services. Whether you are in a major corporation, work as a civil servant or you are the owner of a start-up; design thinking will provide you the tools you need to become an innovative thinker and identify opportunities for you to implement your creativity.

In this interactive course, we provide an overview of design thinking, guiding you through each step involved in this methodology. We will work through collaborative exercises that will help break you out of a linear-thinking approach and help create more powerful solutions.

We will explore service design to help create solutions with the end-client in mind - helping to increase customer satisfaction, identify new opportunities and guide you through several design-thinking techniques to help empathize with the end client, define the problem, ideate and prototype the solutions to lead you to the implementation phase.

We will review examples of how design thinking has been employed within the public service to solve challenges. This will be drawn on from our own experiences in public sector design thinking at Spring2 Innovation and research we have conducted over the years.

This Design Thinking course is a valuable tool for anyone who wants to understand their users’ needs better and learn how to increase organizational innovation to reach a wider target audience! The workshop will help you come up with new solutions to complex problems through engaging activities that will ensure your participation while learning and offer you a lot of fun along the way.


Nilufer Erdebil, P.Eng, MBA, PMP | Spring2 Innovation

Nilufer has over 20 years of experience in innovation within various fields including telecommunications, application development, program management and Information Technology (IT) management. She has worked with senior management, senior executives, engineering and technical staff to develop and implement strategy, bring about major changes to organizations, deal with challenges facing organizations, and introduce new products and services.  Throughout her career, she has always had a passion and strong ability to bridge the gap between technology and business while navigating change. 

Nilufer is a 2014 recipient of the Ottawa Business Journal Forty Under 40 Award and a 2016 recipient of the WCT Leadership Award from Women in Communications and Technology.  She is a Professional Engineer with a Bachelor of Science in Electrical Engineering and an MBA from Queen’s University



Registration for this event is closed as of Thu, January 18, 2018 - 11:59 PM